ISO 20000 Bridge Encyclopaedia for IBM Rational System Architect
The ITIL - ISO20000 Bridge Encyclopaedia provides all the requirements of the ISO/IEC 20000 standard in a set of diagrams that are easy to understand, use and maintain.
The diagrams are subsequently used to demonstrate where and how your organisation’s Service Management System complies with the ISO20000 requirements.
Contents of the ISO 20000 Bridge Encyclopaedia
In summary, you can enjoy the advantages of:
- A special set of diagrams that can be refined to show how your Service Management System meets the requirements of ISO20000 – and where it needs to be developed further.
Please note that the Service Management (SM) Architecture Encyclopaedia is a pre-requisite product for using the ISO20000 Bridge Encyclopaedia.
The two encyclopaedias can be maintained separately but combine to create a single encyclopaedia of exceptional insight into the details of compliance with the ISO20000 standards, especially for your organisation’s management.
Of course, once deemed ready, this encyclopaedia can be made available to the ISO20000 auditors to help guide their own independent audit.
- Utilities to combine these diagrams with those in your Service Management Architecture to create a “Big Picture” of exceptional insight.
A Service Management utility and a number of configuration files are supplied with the ISO20000 Bridge Encyclopaedia to help ensure that the format of the diagrams is consistent and that they are easy to maintain. The following documentation is also supplied with the encyclopaedia:
- ISO 20000:2005, Part 1: Specification (Mandatory Requirements)
- An ITIL ISO 20000 Bridge User Guide
- All the ISO/IEC 20000 standard’s documentation
[Note that the ISO20000 Bridge addresses the compliance of the SM Architecture with the requirements of ISO20000 which is used to adjust the SM infrastructure to ensure its compliance. The auditors will use the architecture but will focus their audit on the infrastructure.
However, there are some important principles here. If the architecture is compliant, then the errors must be in the implementation or use of the SM infrastructure. More importantly, if the architecture is compliant then it shows correct organisational intent and it also gives you the greatest insight into how to minimise your Total Cost of Compliance.
Furthermore, in any internal or external review or audit, the combined ISO20000 Bridge and SM Architecture Encyclopaedias can be used to show exactly where the SM infrastructure is not compliant using a Red-Amber-Green (traffic-light) colour-coding convention to highlight those components that do not meet the ISO20000 requirements].
Resulting in some powerful and important benefits.
Key Benefits of the ISO 20000 Bridge
Some of the key benefits of the ISO20000 Bridge include:
- It provides a simple, diagrammatic and consistent way to ensure your organisation meets all the requirements of the ISO20000 standard that are "in scope" and to see how each requirement affects the SM Architecture.
- It is very easy to trace through to all the ITIL processes that do or should ensure compliance with each ISO20000 requirement. This is important when designing new controls or checking existing controls.
- It is easy to trace through to the evidence of compliance for each ISO20000 requirement – again important when designing new controls or checking existing controls.
- It is easy to maintain and track progress within an ISO20000 project.
- It is easy to merge and link to the main SM Architecture Encyclopaedia, usually at the end of a project in which ISO20000 requirements have been affected. The set of compliance diagrams are merged with the appropriate, baselined SM Architecture Encyclopaedia to create a powerful encyclopaedia for the use of managers and auditors.
Additional Information
For further information or to arrange a webinar to demonstrate the product and to discuss your needs, please contact us. We will respond, completely without obligation.
